Through eMeritus Communications, Inc. Excel Focuses Business Unit to Serve Business Customers
By Damon Marturion
New Business News Staff Writer
DALLAS -- Excel Communications, Inc. today
announced that its business services division, formerly known as Teleglobe Business Solutions, Inc. (TBS), has been renamed eMeritus Communications, Inc. eMeritus provides integrated telecommunications solutions, including voice, data and Internet services, to small and medium business customers throughout North America.
eMeritus offers superior, personalized customer service that is unique to the business communications marketplace. The company's differentiated strategy includes assigning a local sales support representative to all new accounts, providing industry-leading service level agreements and guaranteeing a rapid response time on calls to its customer service centers.
"Under our new brand, we are delivering the high-quality, integrated communications solutions that our customers demand to succeed in today's fast- paced business environment," said Randy McNeal, general manager of eMeritus.
"Our diverse product offering, backed by our commitment to provide personalized customer service, gives us the opportunity to make a substantial impact in the business communications market."
eMeritus will continue to leverage its strong network deployment, diverse customer base and depth of experience in the communications industry. With more than 12 million access lines and 480 points of presence (POPs) throughout the United States, the eMeritus voice and data network allows business customers to advance their critical voice and data applications with a carrier that provides the connectivity and presence to service all of their needs.
As part of Excel, eMeritus will expand its customer base through a direct sales channel and by partnering with first class agents throughout North America. Specifically, a program that allows Excel's Independent Representatives to refer business customers to eMeritus is planned for launch in the second quarter of 2001. By leveraging Excel's established base of US Independent Representatives, eMeritus will broaden the Representatives' ability to approach larger business accounts while affording eMeritus the opportunity to leverage an untapped source of leads for business customers.
eMeritus Communications provides innovative voice, data and Internet services to businesses throughout North America. eMeritus delivers a wide range of cutting-edge communications services, while remaining focused on developing personalized solutions to fit customers' specific needs. eMeritus Communications, Inc. is a subsidiary of Excel Communications, Inc.
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